Available to existing customers who have paid the $200 roaming bond prior to 1st April 2016. Unfortunately Live Connected no longer offer roaming services to new customers, or customers that have not previously paid the $200 roaming bond.

 

How much does Roaming cost?

When you make a call or send an SMS you will be charged the rate for the zone you are in. When someone calls you (from Australia or overseas), they will be charged the normal cost of a call or SMS to a Live Connected mobile in Australia.

You pay Live Connected’s zone rate for receiving calls in the country you are in, as below.

Roaming Rates Zone 1 Zone 2 Other [Sat , Aero & Marine]
National Voice Calls within the same country (per minute) $2.00 $4.00 $8.00
International Voice Calls outside the country you are in (per minute) $2.00 $4.00 $8.00
To receive Voice Calls (per minute) $2.00 $4.00 $8.00
National Video Calls within the same country (per minute) $2.00 $4.00 $8.00
International Video Calls outside the country you are in (per minute) $2.00 $4.00 $8.00
To receive Video Calls (per minute) $2.00 $4.00 $8.00
Connection Charge (per outgoing Voice and Video call) $0.00 $0.00 $0.00
SMS to an Australian number (per 160 characters) $1.00 fee + standard SMS rate $2.00 fee + standard SMS rate $2.00 fee + standard SMS rate
SMS to a non-Australian number (per 160 characters) $1.00 fee + standard SMS rate $2.00 fee + standard SMS rate $2.00 fee + standard SMS rate
To receive SMS $0.00 $0.00 $0.00
MMS to an Australian number (per message) Standard MMS rate + $0.10/10KB per 10KB Standard MMS rate + $0.20/10KB Standard MMS rate + $31.00/1MB
MMS to a non-Australian number (per message) Standard International MMS rate + $0.10/10KB Standard International MMS rate + $0.20/10KB Standard International MMS rate + $31.00/1MB
To receive MMS (per message) $1.00/1MB $2.00/1MB $31.00/1MB
GPRS / 3G Data (View GPRS and 3G partner networks) $0.01 per 10KB $0.02 per 10KB $0.32 per 10KB

 

All rates listed in $AUD. Voice & Video Calls rates are shown per minute and charged with an initial increment of 60 seconds and per 30 seconds thereafter.

 

Data is charged in 10KB increments. To send or receive an email may use about 20 KB, this can cost about $0.80. A Facebook page is about 30 KB, this can cost around $1.20. One minute of streaming video may use about 1MB, this can cost around $41.20. These figures are based on an average mobile internet page or email and will depend on the handset type.

 

Roaming Zones

Zone 1 Zone 2
GREECENETHERLANDSBELGIUMFRANCESPAIN

HUNGARY

BOSNIA & HERZEGOVINA

CROATIA

SERBIA

ITALY

ROMANIA

SWITZERLAND

CZECH REPUBLIC

SLOVAK REPUBLIC

AUSTRIA

UNITED KINGDOM

DENMARK

SWEDEN

NORWAY

FINLAND

LITHUANIA

LATVIA

ESTONIA

RUSSIA

UKRAINE

BELARUS

POLAND

GERMANY

GIBRALTAR

PORTUGAL

LUXEMBOURG

IRELAND

ICELAND

ALBANIA

MALTA

CYPRUS

GEORGIA

ARMENIA

BULGARIA

TURKEY

FAROESE ISLAND

GREENLAND

SLOVENIA

MACEDONIA

LIECHTENSTEIN

MONTENEGRO

CANADA

UNITED STATES

GUAM

AZERBAIJAN

KAZAKHSTAN

BHUTAN

INDIA

PAKISTAN

AFGHANISTAN

SRI LANKA

MONGOLIA

NEPAL

UZBEKISTAN

TAJIKISTAN

KYRGYSTAN

JAPAN

KOREA

HONG KONG

MACAU

CAMBODIA

LAOS

CHINA

TAIWAN

BANGLADESH

MALDIVES

MALAYSIA

NORFOLK ISLAND

INDONESIA

TIMOR

PHILIPPINES

THAILAND

SINGAPORE

BRUNEI

NEW ZEALAND

PAPUA NEW GUINEA

TONGA

SOLOMON

VANUATU

FIJI

NEW CALEDONIA

TAHITI

COOK ISLANDS

SAMOA

PAULAU

MEXICOJAMAICAFRENCH GUIANAANTIGUABERMUDA

NETHERLANDS ANTILLES

DOMINICAN REPUBLIC

TRINADAD & TOBAGO

LEBANON

JORDAN

SYRIA

IRAQ

KUWAIT

SAUDI ARABIA

YEMEN

OMAN

UNITED ARAB EMIRATES

ISRAEL

PALESTINE

BAHRAIN

QATAR

IRAN

EGYPT

ALGERIA

MOROCCO

TUNISIA

SENEGAL

MAURITANIA

MALI

GUINEA

IVORY COAST

BURKINA FASO

NIGER

MAURITIUS

LIBERIA

SIERRA LEONE

GHANA

NIGERIA

CHAD

CAMEROON

GABON

CONGO

CONGO (DRC)

ANGOLA

GUINEA BISSAU

SEYCHELLES

SUDAN

ETHIOPIA

KENYA

TANZANIA

UGANDA

MOZAMBIQUE

ZAMBIA

MADAGASCAR

REUNION

ZIMBABWE

NAMIBIA

MALAWI

BOTSWANA

SOUTH AFRICA

SOUTH SUDAN

BELIZE

GUATEMALA

EL SALVADOR

COSTA RICA

PANAMA

PERU

ARGENTINA

BRAZIL

CHILE

COLUMBIA

VENEZUELA

BOLIVIA

GUYUM

PARAGUAY

URUGUAY

VIETNAM

 

Please check your device specifications with your device supplier for compatibility. Some handsets may not be supported by all networks.

3G requires compatible mobiles/devices to use GPRS and 3G data. To make and receive video calls, both calling and receiving parties require a 3G mobile and must be located in a 3G coverage area on a network that supports video calling.

 

Can I use my mobile while on a cruise?

You can use your mobile services onboard maritime vessels while the ship is at sea. When you make a call, send an SMS or use data services you will be charged the Roaming rate for the zone of Maritime (Other [Sat , Aero & Marine]). Once the ship reaches port, you can connect to the local network at which point you will be charged the Roaming rate for the country you are in. To find which cruise can you use your mobile, you may access www.mcp.com; www.cellularatsea.com; www.siminn.co.uk and www.seanet.se.

 

GPRS/Data

All browsing, downloading, application updates or use of email on your mobile outside Australia will incur data charges of $0.40 per 10 KB.

How to turn off Data

iPhones: Setting > General > Network > Data > ON/OFF

Android: Settings > Wireless and network > Mobile networks > Data (check/uncheck).

BlackBerry Bold and Torch:

1. Select: Manage Connections from the Blackberry Menu Page

2. Select: Mobile Network Options

3. Select: Data Services

4. to turn on or turn off data service when roaming, change the While Roaming field.

 

Using VoiceMail overseas

To access your Voicemail overseas, call +61 411 000 321 or text A to “321″. Standard charges apply.

 

Is Global Roaming available on my Live Connected service?

Yes, simply call us or login to your ‘My Account’ online to activate Global roaming. Live Connected do require a $200 bond payment from a nominated credit card in order to activate Global Roaming.