Free Shipping

Unlike many other mobile providers who either make you pay extra for delivery or take on average a week to deliver, at Live Connected we think shipping should be both FREE and QUICK.

We deliver using Messenger Post courier services so you can order as late as 11PM and still receive your order within 1 business day.

The courier will make sure this phone only gets to you, they will ask for a Drivers ID and make sure that it matches the ID that was entered during the sign up process.

We’ll also keep you informed of the progress of your delivery through either SMS or Email.


Free Returns

If you’ve changed your mind or you are not 100% satisfied with your purchase, you can return your order to us for a full refund.

  • Returns must be in the original wrapped packaging and unopened.
  • The service must not be activated
  • We’ll arrange for a courier to pick the phone and bring it back to us
  • Return shipping is completely FREE (we cover the cost)

Just let us know through our “Live Help” or by submitting a support request that you’d like to cancel the order.


Once your return has been received and inspected (usually within 1 business day), we’ll cancel your order completely so you don’t have to pay an early termination fee, and we’ll also refund the initial credit card validation charge of $2 back onto your credit card. Allow about 4-5 business days for the $2 to appear on your card (depending on your bank).


Important: This Free Shipping and Free Returns offer is only for our Phone plans on 24 month contracts, and doesn’t apply to BYO plans.