Live Connected Rapid plans are no longer sold. For award winning plans, visit vaya.net.au Existing customer service (email@example.com), support and My Account are not impacted.
Mobile Plans, Re-done with you in mind
Free Coverage-Check SIM*
Coverage maps not telling you much? We take the pain out of guessing whether you’ll have coverage by giving you a free SIM to check your coverage. This is a free service from us to you to give you a chance to take the network for a spin for 48 hours.
1-Stop Warranty Process*
Have a handset issue? Let us know and our LC Premium Care Team will take care of the rest, regardless of whether the issue is through warranty or the Handset Protection Plan.
Hence if something goes wrong, you don’t have to chase up the manufacturer, just talk to us.
Priority Phone Service*
You deserve the best support there is to offer, and that’s why on top of Premium Ticket support, you’ll also have a dedicated number 0730383068 for phone support. Our LC Care Team is on hand to make sure you’re always living connected.
*These features are only offered for our Phone plans on 24-month contracts, and doesn’t apply to BYO plans.
Green is good.
The dashboard uses simple traffic light colours to let you know what’s going on with your service, at-a-glance. You can even see the breakdown for each allowance – “what calls made up my Talk to Anyone?”
The dashboard makes it as simple as saying: green is good, yellow is an alert, and red… well you know what red means.
Answers. Anywhere. Anytime.
We built the support system to respect and value your time.
You can log a ticket from anywhere at anytime that’s convenient for you. No more waiting for the call centre to open or being on hold.
We’ll even try to suggest a solution before you click submit.
You get answers, not aggravation.*
*For aggravation, please press 1, followed by 2…
Best of both worlds.
We’re powered by the Optus network, so you can be assured of great coverage around Australia. Optus gives our customers the same coverage and same priority as they do their own.
You’ve got access to our awesome support. Hey, we haven’t got hundreds of thousands of customers, so each person matters.